COVID-19 Travel Regulations and Documents
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TRANSPORT REGULATIONS Level 3 - 30 May 2020
Level 3 Permitted Interprovincial Travel v1.0 - 01 June 2020
Form 2 - Employer Permit v1.0
Form 3A - Learner or Student Interprovicincial Travel v1.0
Form 3B - Permit to Transport Learners or Students Interprovincially v1.0
Form 4 - Funeral Attendance v1.0
Form 6 - Sworn Affidavit to Travel to Another Province Moving Residence v1.0
CemAir is pleased to repatriate you back to South Africa in this difficult time. Please note that you will be subject to a mandatory quarantine period upon arrival of 14 days.This will be in a state provided facility with costs of this facility being carried by the State. We do not have further details on this, so please contact the Port Health Authorities for further information.
We look forward to welcoming you aboard and wish you a safe quarantine and return home.
Online check-in is available 48 hours before a flight. This includes the pre-selection of seating and the pre-printing of a boarding pass.
Check-in counters open 90 minutes prior to the scheduled departure and close 45 minutes prior to departure for Johannesburg and Cape Town Airports and 30 minutes prior to departure in Plettenberg Bay and Margate. To facilitate on-time departures passengers are asked to proceed directly to the boarding gate area once checked in.
Check-in counters in Johannesburg are located in Terminal B, counters B143/B144.
Check-in Counters in Margate are located in Domestic Departures. Please consult the display board for the allocated check in counters for the day.
Passengers must produce photographic ID when checking in for their flight. Should proof of identity not be available, passengers may be denied boarding.
Children under 16 and infants who do not have an official government issued photo ID can use as proof of ID their birth certificate and in the case of under 5, their vaccination certificate.
Airport Departure and Security taxes are included in the price of the ticket.
Checked Baggage limitations and conditions vary by route, please pay attention to the free checked luggage allowance conditions on the route on which you will be travelling.Any single bag weighing over 32kg will not be accepted and must be shipped separately as cargo.
Passengers who arrive/depart on an international or regional flight will be entitled to an additional 10kg free checked luggage. The international/regional flight must be within 3 (three) days of the ticketed CemAir flight. Proof of international/regional flight must be produced in order to qualify for the additional checked baggage allowance.
Infant Baggage Allowance
Passengers travelling with infants (0-24 months) will be allowed an additional 10kg for the infant. A pram and car seat will also be allowed and does not form part of your free checked luggage allowance.
Extra pieces of baggage (in excess of the checked baggage allowance) will be subject to excess and/or the additional baggage charges and will only be accepted on a space available (Standby) basis. Passengers will be required to pay a charge for carriage of baggage in excess of the free baggage allowance. The rate for excess is charged at R25.00 (ZAR) per kg. Excess baggage may be purchased online or paid at the airport when checking-in for a flight.
Baggage taken on a standby basis will be accepted with the understanding that CemAir (Pty) Ltd is not liable for delays in the transportation of the baggage to its destination or costs incurred by passengers for the collection of “Standby” Baggage. Perishable items will not be accepted as standby baggage.
Excess baggage is on a standby basis and is subject to space and is only loaded once the flight is closed and authorisation from the Captain has been obtained.To guarantee the carriage of excess baggage passengers may book an extra seat to avail themselves of an additional 80kg baggage allowance. This may be arranged through the CemAir Reservations office.
Due to the size and fragility, Sports equipment will be charged a handling fee of R250.00 per flight. Prior notification to the airline is advisable. Sporting equipment does not form part of the free checked luggage allowance. Arrangements must be made with the Reservations team in advance. Items should be packed correctly for handling.
In addition to the overall checked allowance (as stipulated by route), passengers may also carry on-board small personal items such as a handbag, umbrella, and laptop (Provided it is in a thin laptop satchel). The following are classified as Personal items allowed in the cabin:
Determining the size of your Hand Luggage
Measure your hand luggage according to the picture below
Maximum weight: 7kgMaximum size: 36 x 23 x 56cm(including handles, pockets and wheels)Plus one small handbag/personal bag or a slimline laptop bag
All unaccompanied minors must be booked and confirmed with the CemAir reservations Team at least 3 days before the flight.
Minors between the ages of 6 and 12 years qualify to travel on an unaccompanied basis on CemAir. A child under the age of 6 years will not be permitted to travel unless accompanied by an adult. CemAir (Pty) Ltd will only accept ONE unaccompanied minor per flight. CemAir (Pty) Ltd will not be held responsible should an unaccompanied minor not be booked in the correct manner and is not able to be taken on a flight. It is therefore essential that when booking an unaccompanied minor whether directly or through a Travel agent that advance notice needs to be given to the airline.
Unaccompanied minors must be checked in by an adult guardian who must provide photo identification and contact information, as well as the relationship to the child. Upon arrival at the destination city, CemAir Agents or appointed agents will also check photo identification and contact information before releasing the child to the guardian, who is predetermined in the child’s reservation documents. If a child is travelling as an unaccompanied minor, they must be in possession of the “UM form” which can be obtained from any of the CemAir reservations team. Travel Documents for the unaccompanied minor must be placed in a secure bag and handed to the ground agent upon check in.
Checking-in Unaccompanied Minors at the Airport
Parents / Guardians will need to accompany the minor to the airport and proceed to the designated CemAir check-in counters. Check-in is required at least one hour before the flight’s scheduled departure. An “Unaccompanied Minor Consent Form” will need to be completed and signed. This will include details of who will be collecting the minor at the end of their journey as well as alternative contact details in case there is any disruption to flights or the person collecting the child at the destination is not present.
The handling advice form will require the following information:
Arrival of Unaccompanied Minors at the Destination
Our ground staff or appointed agent will accompany the minor from the aircraft through all the arrival procedures until they have met up with the person nominated to collect them. If the person collecting the minor is delayed, it is essential that CemAir is advised. The safety and security of the minor child is of upmost importance and we ask for photographic identification of the person collecting the minor to make sure it is the person nominated to meet them.
Medical and Special Needs
Wheelchair services are readily available at all airports at a rate of R79.80 per flight. Passengers should check-in at least 60 minutes prior to departure. This will allow CemAir the extra time to take care of these travelling and seating requirements before those of other customers. These passengers should not use the online check-in facility as it is important that we have the opportunity to discuss and confirm the exact level of assistance required before the flight. If a passenger is physically able to assist with their own evacuation in the case of an emergency and is confident in his / her ability to do so, he/she can travel independently without the need of a safety assistant. If a passenger is unable to physically assist with their own evacuation in the case of an emergency he/she is still welcome to travel with CemAir, however he/she will need to travel with a safety assistant 16 years or older capable of physically assisting with this evacuation.
When Special Assistance is required, passengers need to complete the “Special Assistance Request Form”. This form can be handed in at the check-in counter on the day of departure.
We utilise the following classification codes to determine the extent of the special needs:
For our visually impaired travellers, we are more than happy to have your trusted guide dog fly with you. They can be carried free of charge subject to availability, but will not have a seat. Please call our Contact Centre ahead of time to have this arranged.
All passengers accompanied by a fully trained guide dog in the cabin next to them will require a certificate to be taken with them to the check-in counter for the guide dog.
Passengers who are both visually and hearing impaired must please travel with a self-supplied escort.
Flying with Pets
Flying with Pets-General
CemAir has robust standards in place around the transportation of animals to ensure the comfort and safety of pets at each stage of their journey. These standards are constantly reviewed by the airline to ensure your pet is offered the best possible care.
Only Domestic cats and dogs can be transported on board FlyCemAir flights as checked luggage. All other animals will be treated as unaccompanied cargo. Unaccompanied domestic pets and all other types of animals can be flown as cargo.
Pet Container Specifications and Requirements
Determining the size of carrier required
Measure your pet according to the chart below and compare your findings with the interior measurements of the carrier
A= length of animal from nose to root of tailB = height from ground to elbow jointC = width across shouldersD = height of animal in standing position (top of head for pets with non-erect ears - from tip of ears for pets with erect ears)The length of the kennel must be equal to A + 1/2 BThe width of the kennel must be equal to Cx2
If your carrier does not meet the requirements, CemAir has suitable cat and dog containers available for hire. However these containers must be pre-booked.
You may contact our Pet Travel agent directly on email@example.com.
Firearms and Ammunition
Firearms, ammunition and firearm parts may only be transported in checked baggage and in the correct container or case. Passengers must complete the necessary local police formalities to process the carriage of the firearm. Firearms, ammunition and firearm parts are prohibited from carry-on luggage.
A Handling Fee is charged per sector for the carriage of handguns, sporting rifles and their ammunition, as follows:
Below is a summary of the key regulatory requirements to transport sporting firearms, handguns, firearm parts or ammunition in checked baggage:
Ammunition – A maximum of 5kg, securely packed as detailed in the regulatory requirements will be permitted for carriage as a separate piece of baggage or within checked baggage. Ammunition must be declared in the same way as handguns or sporting rifles.
CemAir will only allow transportation of sporting guns and handguns packed in a specialised hard case carrier. This container will be carried in the hold (checked baggage).
Arrival and claiming your firearm and/or ammunition
Upon arrival at your destination please proceed to the arrival hall where you will be handed your handgun/sporting rifle once it is offloaded form the aircraft. It is the responsibility of the passenger to ensure that they have correct documentation and allow ample time to process their firearm/ammunition through the correct channels. Failure to do so may result in denied boarding.
CemAir (Pty) Ltd currently does not offer international through-baggage or ticketing However, our customer service staff will make every effort to expedite transfer of passengers to connecting flights. We advise that passengers allow a minimum of 2 hours connecting time between international and domestic flights. Because CemAir (Pty) Ltd is a point to point airline, passengers will be required to clear immigrations and customs on arrival from International flights and then proceed to FlyCemAir the check-in for the domestic flight.
Travelling when Pregnant
To avoid any unnecessary risks, CemAir recommends that all expectant mothers consult a doctor before booking their ticket. For the safety and comfort of all pregnant passengers, the following regulations shall apply:
Schedules and Cancellations
Reservations Office Hours
06:00-20:00, Mondays to Fridays08:00-17:00, Saturdays and Sundays08:00-14:00, Public Holidays