BELLA EXPERIENCE

By identifying the kind of cruise experience each of your customers is looking for and guiding them to choose the corresponding fare category, you can achieve not only customer satisfaction but also increased sales revenue.
This experience is not applicable to local South African cruises.

BELLA

Proposition:  Designed to ensure a pleasant stay on board

Available with the following accommodation types: Balcony, Ocean View, Outside with Partial View and Inside cabins

Target:

✓ young people and other “no frills” customers
✓ people who see a cruise primarily as a voyage of discovery Insight: With BELLA fares, your customer can spend each day exploring a new destination with the Masters of the sea. Between ports of call, they can enjoy the comfort and service of an elegant, modern cruise ship. Superb value for money.

What’s included:
✓ Modern ships and elegant cabins
✓Accommodating a variety of dietary restrictions
✓ Extensive buffet with a wide array of cuisine
✓ Varied programme of Broadway-style theatre shows available almost every day
✓ Pool Area
✓ Open-air sports facilities (Power Walking Track, Basketball etc.)
✓ Well-equipped gym with panoramic view
✓ Entertainment activities for adults, infants and children
✓ Qualified multilingual personnel
✓ Preference of cabin (subject to availability)
✓ Chance to request preferred dinner sitting (subject to availability)
✓ Collect MSC Voyagers Club points to earn discounts and other benefits on subsequent cruises
✓ ZOE - voice-enabled virtual personal cruise assistant (available on MSC Grandiosa and MSC Bellissima)
✓ MSC for Me App (available on MSC Meraviglia and all following ships)


Additional benefits at a charge:

✓ Breakfast in cabin
✓ 24-hour room service
✓ Access to private sun deck
✓ Special events for kids

DETAIL BENEFIT OF THE EXPERIENCESRead more -

FANTASTICA EXPERIENCE

By identifying the kind of cruise experience each of your customers is looking for and guiding them to choose the corresponding fare category, you can achieve not only customer satisfaction but also increased sales revenue.
This experience is not applicable to local South African cruises.

FANTASTICA

Proposition: Designed for even greater comfort and flexibility

Available with the following accommodation types: Suite, Balcony, SuperFamily, Ocean View and Interior cabins

Target:

✓ families and other customers whose main objective is to relax and unwind
✓ customers who value comfort and tend to book in advance

Insight:

FANTASTICA offers a superior level of comfort and service in premium accommodation.

What’s included:

✓ All Bella Experience benefits plus a variety extra privileges
✓ 24-hour room service (delivery is free)
✓ Breakfast in your cabin (delivery + breakfast free of charge)
✓ Activities for children: foreign language learning games and Doremi Chef cooking sessions with our onboard staff (subject to availability)
✓ Opportunity to choose among the best cabins available
✓ Chance to request preferred dinner sitting (subject to availability)
✓ Priority in choice of dinner sitting*
✓ One complimentary picture for each guest, taken during the Mediterranean Night at the Main Restaurants

*Extra benefit: “Fantastica” Experience guests staying in Balcony cabins and suites of the renewed MSC Opera, MSC Lirica, MSC Sinfonia and MSC Armonia can have dinner in the dedicated restaurants with time flexible “My Choice” dining.

DETAIL BENEFIT OF THE EXPERIENCES

AUREA

MSC Cruises is the first company to offer truly customized experiences, designed to accommodate your every need. 

Choose one of our many options from the great value of the "Bella" Experience to the "Fantastica" Experience delivering the flexibility and freedom to adapt to your needs, or the "Wellness" Experience powered by Technogym dedicated to health and fitness. Do not forget the "Aurea" Experience with its dedicated spa package or the MSC Yacht Club, the ultimate in luxury and exclusivity. With an MSC cruise, there’s something for everyone.

This experience is not applicable to local South African cruises.

AUREA

Proposition:

Designed to offer reinvigorating, all-inclusive comfort

Available with the following accommodation types: Suite and Balcony cabins

Target:

✓ people oriented towards the current wellbeing trend

✓ customers seeking relaxation, pampering and peace of mind

Insight:

AUREA fares offer your customers an all-inclusive cruise in premium accommodation, with a healthy dose of pampering. As well as privileged access to the onboard spa, they will enjoy a series of relaxing benefits for body and soul.

What’s included:

✓ All Fantastica Experience benefits plus a variety extra privileges

✓ Easy drink Package*

✓ Free access to the exclusive sun deck to enjoy the sun in complete tranquility**

✓ Wellbeing package including: one massage of your choice from the spa menu (up to 60 minutes***), tanning booth, spa welcome cocktail, private MediSpa doctor consultation, access to Thermal Area throughout cruise****

✓ MSC gift

✓ Relaxation amenities in each cabin (including bathrobe and slippers)

✓ Free choice of dining time with My Choice dining style

✓ MSC for Me Wristband

* The drink package includes draught beers, a dedicated selection of house wines by the glass, selected spirits and cocktails, non-alcoholic cocktails, soft drinks and fruit juices by the glass, bottled mineral water and classic hot drinks (espresso, cappuccino, caffe latte, hot tea). The drinks can be consumed in all onboard bars, as well as the self-service buffet and restaurants, excluding speciality restaurants. A non-alcoholic version is available for kids.

**Please note children are allowed on the exclusive sundeck

***Up to 50 minutes for cruises starting from 2020/2021

****The package is for adults only.

Insight:

AUREA fares offer your customers an all-inclusive cruise in premium accommodation, with a healthy dose of pampering. As well as privileged access to the onboard spa, they will enjoy a series of relaxing benefits for body and soul.

What’s included:

✓ Unlimited free drinks at every meal (Cheers! Package)

✓ Complimentary spa package for each person including: Access to Thermal Area for entire cruise Balinese massage Solarium Welcome cocktail

✓ Prestigious cabin with complimentary wellbeing products, bathrobe and slippers

✓ Exclusive complimentary access to the exclusive sun deck (available only for adult)

✓ Free time dining in a dedicated area of the restaurant ✓ Earn MSC Club points, to enjoy even more benefits on the next cruise

DETAIL BENEFIT OF THE EXPERIENCES